Virtual HR Jersey

About Us

The legal requirements and administrative burden of being an employer can all too often take your time and attention away from driving your business forward and from the very reasons that you went into business. It doesn’t have to be that way. VIRTUAL HR understands exactly what is needed for every aspect of your employee management. We provide the HR services you require so that you can focus on your business, with peace of mind that we’ve got you covered.

Every employer we speak to wishes they had more hours in the day; both to get on with what they do best and to improve their work-life balance. Having VIRTUAL HR by your side, just when you need us, gives you that extra, experienced pair of hands with the necessary know-how to deal with the piles of paperwork you face. From up-to-date compliant contracts and employment handbooks to advice and hands-on support, we offer you an efficient and friendly level of service which is truly designed around your business needs.

Over many years of providing dedicated HR services across many business sectors in Jersey, we have built a strong reputation based on reliability, trust, timeliness, and excellence of delivery. That expertise is now available as an affordable, high-quality solution to help employers navigate the maze of complicated and often challenging employee-related matters. We’ll save you time, money and stress, freeing you up to focus on the profit-making areas of your business.

Our Services

Advice

Dealing with employees can sometimes be a nerve-wracking experience. When issues are not properly handled, they can escalate and leave you facing expensive and reputation-damaging proceedings. Or they can lead to time-consuming strained relationships with employees. VIRTUAL HR provides professional, experienced advice across the whole spectrum of human resources; advice you can rely on. From how to deal with specific employment issues through to how to move your whole HR activity onto a new plane, we’re here to help.

HR Administration

Let’s face it, HR generates an enormous amount of administration. Leave all that to us; get on with building your business, serving your customers, and improving your bottom line. Behind the scenes, we’ll keep your HR administration in good order.

Employment Documents

Throughout the employee’s journey with you; from recruitment and offer letter, to contracts, handbooks, policies and then the eventual parting of ways; you’ll need documents. We will provide these for you, tailored to your business, and written with regard to all relevant legislation. These can be for individual employees, as and when required, or as templates you can use moving forward.

Hands-on Support

Often you need more than just a template to follow, or professional advice; you need someone there to help. We will be as involved in your dealings with your employees as you want or need. We will conduct interviews and investigations or hold meetings as support for you.

Virtual Attendance

When you need someone in attendance at an employee meeting or hearing, we’re there to support you. We’ll back you up, provide an outside view, just perform the role of observer, or ask questions from an informed HR point of view.

Note Taking

Professional and impartial, we offer a quick turn-around, and relieve the burden of taking notes from you and your team. We’ll provide you with well-presented, error-free sets of meeting notes which will help avoid misunderstandings or ambiguity.

Payroll

At VIRTUAL HR, we understand well that managing payroll is a complex and time-consuming task for businesses of any size. That's why we offer comprehensive payroll services which will streamline your processes and ensure your payroll is accurate and compliant. From calculating salaries and deductions to issuing secure payslips and handling submissions, our experienced team takes care of every aspect of your payroll administration, allowing you to focus on growing your business. Because that’s our core aim for you. With our personalised approach and attention to detail, you can trust us to deliver efficient and reliable payroll solutions tailored to your specific needs.

HR Software Solution

In partnership with a leading HR software provider, we offer an innovative software solution designed to streamline and simplify your HR processes, thereby freeing up valuable time for your business to focus on what matters most. The software automates key HR tasks such as employee data management, absence tracking and performance reviews, all in one intuitive platform. With real-time insights and reporting, you'll benefit from the tools you require to make informed decisions and to drive efficiency across your workforce. Whether you're looking to improve compliance, enhance employee engagement, or simply modernise your HR systems, our partner’s software solution is the flexible, user-friendly answer for your business.

What our clients say about Virtual HR

VIRTUAL HR strives to provide the best service possible and our clients’ feedback means a great deal to us. Here’s what our clients say about us.

Anna and the team at Virtual HR are our trusted HR partner and have provided many professional, timely and effective services over the time that we have worked with them. I would highly recommend them and look forward to our continuing relationship.

Managing Director
Media

Highly recommended friendly service delivered by a knowledgeable and professional team - thank you VHR.

Managing Director
Advertising

We have established a strategic partnership with Anna to provide expert guidance, support, and enhancement of our people practices. Our commitment to implementing best HR practices and contemporary people policies underscores the immense value we place on our exceptional members of our team.

Under the guidance of Anna and her team, we have received responsive, effective, and high-quality advice throughout a series of upgrades and enhancements to our formal documents, procedures, and day-to-day events. As a result, we are now fully compliant and up-to-date, enabling us to continue growing and innovating while providing an exceptional career experience for our team.

CEO & Founder
Digital Technology Consulting

We have had a great experience with Virtual HR. Practical advice delivered in a simple no nonsense way. We have had good value for money which has reduced our overall HR costs. Anna has been very straight forward to deal with and has helped to develop our own in-house function so that less advice has been needed over time.

Entrepreneur

Virtual HR assisted us with a difficult situation and helped us to deal with it in a calm and professional manner. We are grateful for their assistance throughout.

Managing Director
Engineering

As a business owner, I was doing all the HR-related items and other tasks, but it became unmanageable. Bringing Anna on board was the best decision I ever made. She got my company up to speed with the latest legislation and trained my staff and me on the proper employment guidelines and policies. Our contracts, policies and procedures are up-to-date, relevant, and easy to understand. I am now confident we have what we need in place to protect our business and our team. HR is a complex area, and why I tried to do it myself, I will never know, Virtual HR is the only way to go. I would recommend them to any business.

Managing Director
Business Consultancy

Anna Norton has been engaged by our office on an interesting range of HR-related matters. Her responsiveness and pragmatic, practical approach served us well resulting in good outcomes overcoming some unique challenges. Having such support available to management on an ongoing basis when needed provides necessary resilience to our small office and is highly valued.

Financial Services

We have continued to engage with Anna and the VHR team on both oversight, strategy and ad hoc services. This has enabled us to work with Anna as a knowledgeable service partner and quickly and simply access solutions and support for a variety of needs. I would recommend this service for any business requiring professional guidance and a partner who can bring consistent value.

CEO
Retail

Anna has been a huge support and provided excellent, consistent HR advice since coming on board with us. She has delivered high quality work very quickly which has enabled us to make some big steps forward with our HR procedures, as well as giving advice that has been both professional and very helpful. I have really enjoyed getting to know Anna and working with her and would commend her to others who need a professional, reasonably priced and effective outsourced HR service.

Chief Operating Officer
Digital

Following Anna undertaking a full review and new operational implementations of our HR platform, I am confident that our HR processes are a solid part of our corporate foundations and will support our continued growth. Anna is skilled within her field possessing excellent communication skills, she is a consummate professional who has a proven track record of delivery. My board and I have no hesitation in recommending Anna and VHR to any business that needs a HR solution.

Managing Director
Recruitment

We engaged Virtual HR to bring our HR documentation up to date and compliant with current laws, regulations and best practice. We were able to achieve those objectives and are now confident of our HR compliance going forward without the need to recruit a full time HR professional. In addition, Virtual HR helped us develop our HR policies and procedures in accordance with our corporate culture.

Director
IT

Anna delivered a one-to-one training session with me to further develop my knowledge. I found the session really useful and interesting. It’s really well planned out, so you are able to take on all the information without getting confused. I can’t believe how much I have learnt in such a short period of time! The session was great and has given me so much knowledge and confidence.

Clinic Manager
Health

We engaged VHR to undertake a periodic compliance review of our HR documentation. Such processes can be daunting, but Anna’s commercial and dynamic approach helped us take the right decisions in a process that was positive, educational and beneficial for our treasured culture. A real breath of fresh air!

CEO
Digital

Our Team

Anna Norton

Founder & Managing Director

Anna is driven by her desire to help you deliver the best results for your business through the effective management of your team; something she understands well from her previous experience in owning and running two successful businesses in Jersey.

With a background in operational management and business leadership, Anna decided in 2015 to specialise in Human Resources Management. She understood the impact that good – and bad – people management can have on the development of a business and wanted to share her expertise with other business owners and managers in Jersey. Offering consultancy services, advice and hands-on support, in sectors as diverse and wide-ranging as hospitality, finance, digital, retail, construction, childcare and charities, she soon realised the need for bespoke services and in 2020 founded VIRTUAL HR.

Anna holds a Diploma in Human Resources Management and is a member of the Chartered Institute of Personnel and Development (CIPD). In 2022 she was shortlisted for a CIPD Jersey Branch award in the category of Outstanding HR Professional of the Year and was nominated in the category of Start-Up for the IoD Director of the Year awards in both 2022 and 2023.

Organised, commercially-minded and approachable, and with understanding and in-depth knowledge of the HR aspects of many types of business, Anna has all the attributes to make VIRTUAL HR your on-call HR team.

Ian Stephens

HR & Business Support

Although known principally for his work in the theatre, Ian has over 30 years’ experience of managing small businesses in the arts, healthcare and charity sectors; in Jersey, the UK and East Africa. He has managed teams of up to 100 employees, as well as those of only two.

His writing portfolio ranges from journals and magazines to content for websites, blogs and social media campaigns, and from employee handbooks to business pitches and proposals. As an enthusiastic writer, note-taker, and proof-reader, Ian provides writing-based services and HR support for VIRTUAL HR clients.

Ian prides himself on creating documents/text which communicate/s easily and clearly to both employers and employees. He admits that he is perhaps slightly too passionate about avoiding grammar and spelling errors in VIRTUAL HR-generated documents.

Helen Le Brun

Senior HR & Payroll Consultant

With 27 years of dedicated experience in Human Resources, Helen brings a wealth of knowledge and expertise to benefit our clients. She has had what she calls the privilege of working across various sectors, including for charitable bodies, and this multifaceted background has equipped her with a unique understanding of the needs and challenges of a range of diverse organisations. This means that she is perfectly placed to tailor HR strategies to your precise needs.

Helen’s extensive practical experience is backed up by her impressive professional qualifications, including a Diploma in Management from the Chartered Management Institute (CMI) and a Certificate in Personnel Practice (CPP) from the Chartered Institute of Personnel Development (CIPD).

Key to her approach is an enthusiasm for nurturing strong and lasting relationships with our clients. By developing open communication and trust, she believes she can help drive positive change within organisations, promoting a culture of growth, collaboration, and excellence.

With a proven track record of delivering results and a client-centric approach, Helen is dedicated to making a meaningful impact for VIRTUAL HR clients.

Lisa Pugsley

HR Assistant

Lisa offers to VIRTUAL HR clients 13 years’ experience in the public sector where she has picked up a wide span of transferable skills. She prides herself on her organisational abilities and her sharp focus on detail combined with a drive to help our clients deliver excellent customer service.

Delivering consistent written and verbal communication with clients at all levels of the organisation has allowed Lisa to build trust and rapport with people she works with. This puts her in a great position to have a meaningful influence on their successes.

Having been heavily involved with large-scale projects over the last few years, Lisa’s adaptability and flexible approach has been fundamental to clients’ successes.

She is passionate about supporting people in getting the basics right so that they can focus on the areas where their individual strengths and experience lie.

What other people say about Anna

Anna’s professionalism, work ethic and understanding of her clients are second to none.

Jane Vincent
Operations Director at EYECAN

For those managing a small busy office, it can be difficult to justify having full-time human resources staff in-house. Having someone like Anna available to us on an as-needed basis was invaluable to advise and challenge management to help us make the right decisions and create the right HR environment for our team. Anna's deep insight and experience, empathetic nature, and practical outlook served us well.

Douglas Melville
Principal Ombudsman & Chief Executive at Channel Islands Financial Ombudsman (CIFO)

I have worked with Anna for several years and have found her always extremely helpful with sound, clear and understandable advice on any HR issues. Anna always takes the time to talk through different scenarios and possibilities; she ensures that as employer you remain within the letter of the law whilst understanding the challenges different sectors and roles bring with them. Anna thinks “with” you rather than “for” you, to allow you to come to the best solution for your company. Any (template) documents provided were done so in a timely manner and I have found them to be professional and precise.

Simone Steins
General Manager at Liberty Wharf Apartments

Anna is a highly professional and knowledgeable HR expert who has on many occasions been an invaluable outsourced asset and one that we would happily recommend to other businesses in Jersey.

Patrick Burke
Managing Director at The Atlantic Hotel

Anna was our ‘go-to’ person for advice on all manner of HR issues. She supported the business on a number of complex employment matters and advised on policy making. I have no qualms recommending Anna; her can-do attitude, ability to think outside the box, depth of knowledge and sunny disposition inspires confidence in all who work with her.

Gina Foster
Chief Operating Officer at Revoke Limited

Anna’s friendly but professional approach and calm manner helped us through all sorts of HR matters at the Ommaroo Hotel over the past 5 years from recruitment to staff consultations and disciplinary matters.

Fiona Kerley
Managing Director at Ommaroo Hotel

I have known Anna professionally and personally for a number of years. She is a highly skilled professional and is exceptionally knowledgeable in her field. Anna is a a very decent, honest and hard working person. Her work ethic is unquestionable. I would have no hesitation in asking for advice from Anna as I have done many times in the past. I highly recommend Anna. If you want honest, professional and clear advice, contact Anna.

Andy Cunningham

Right at your fingertips; a customised and highly effective HR solution which allows you to focus on what you do best.

VIRTUAL HR provides a broad range of services which can be tailored to the needs of your business and your budget.